te99 Privacy Policy
Your privacy matters to us. This policy explains exactly what data te99 collects, how it is used, and the controls you have over your personal information.
1. Introduction
This Privacy Policy ("Policy") describes how te99 ("we", "us", "Platform") collects, uses, stores, and discloses personal information provided by users ("you", "Player") of te99.bet and any associated interfaces. This Policy forms part of the Agreement between you and te99, together with the Terms and Conditions and Responsible Gaming Policy.
By registering an account or otherwise using te99, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use te99.
te99 is committed to protecting your personal data and handling it with transparency, integrity, and in accordance with applicable data protection principles. This Policy applies to all data te99 processes in connection with your use of the platform.
2. Information We Collect
te99 collects personal information that you provide directly, information generated by your use of the platform, and in some cases information from third-party sources such as payment processors and fraud prevention services. The categories of data we collect include the following.
Identity and Contact Data
Full name, date of birth, Bangladesh mobile number, email address, and residential address provided at registration. National ID number or passport number when KYC verification is required.
Financial and Transaction Data
bKash, Nagad, Rocket, or bank account identifiers used for deposits and withdrawals, transaction amounts, timestamps, and payment method reference numbers. te99 does not store full card numbers or mobile banking PINs.
Technical and Usage Data
IP address, device type, operating system, browser type, session timestamps, pages visited, games played, bets placed, and in-app navigation patterns. This data is collected automatically when you use the platform.
Cookies and Similar Technologies
te99 uses cookies, local storage, and similar tracking technologies to maintain session state, remember preferences, analyse traffic patterns, and support fraud detection. Details are provided in Section 6 of this Policy.
3. How We Use Your Information
te99 uses personal data only for the purposes set out in this Policy. We do not sell personal data to third parties for marketing purposes. The purposes for which we process your data are as follows.
- Account management: To create and maintain your te99 account, verify your identity, process deposits and withdrawals, and provide customer support.
- Platform operations: To provide access to games, sports betting, live casino, and all other te99 features; to process bets and calculate payouts; and to maintain game integrity.
- Compliance and KYC: To meet our obligations under applicable regulations, including identity verification, age verification, anti-money-laundering checks, and responsible gaming controls.
- Security and fraud prevention: To detect and prevent fraud, collusion, money laundering, and other prohibited conduct; to protect the security and integrity of the platform and all users.
- Communications: To send account-related notices, security alerts, support responses, and where you have opted in, promotional communications about te99 offers and new features.
- Analytics and improvement: To analyse usage patterns, improve platform performance, personalise your experience, and develop new features that serve Bangladesh players better.
4. Legal Basis for Processing
te99 processes your personal data on the following legal grounds, depending on the specific processing activity involved.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity — required to fulfil the Agreement between you and te99 |
| KYC, age verification, AML checks | Legal obligation — te99 is required to conduct these checks under applicable regulations |
| Fraud detection and platform security | Legitimate interests — protecting the platform, users, and financial integrity of te99 |
| Promotional communications | Consent — only where you have explicitly opted in to receive marketing messages |
5. Sharing Your Information
te99 does not sell or rent your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment and Service Providers
bKash, Nagad, Rocket, Upay, and partner banks receive the transaction data necessary to process your deposits and withdrawals. Game providers such as Pragmatic Play, Evolution Gaming, and Spribe receive session data required to deliver games and verify RNG outcomes. All such providers are bound by confidentiality obligations.
Legal and Regulatory Authorities
te99 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by applicable law or in response to a lawful request. te99 will inform you of such disclosures where legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of te99's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any new privacy terms that apply to your data.
te99 never sells, auctions, or otherwise commercially transfers your personal data to data brokers, advertising networks, or any other commercial third party. Your data is not a product at te99.
6. Cookies and Tracking Technologies
te99 uses cookies and similar tracking technologies to operate the platform effectively and provide a personalised experience. Cookies are small text files stored in your browser. The following categories of cookies are used on te99.bet.
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: Used to measure how users interact with te99, which pages are visited most, and how players navigate between sections. This data is aggregated and used to improve the platform. Analytics cookies may be disabled via your browser settings.
- Fraud-detection cookies: Used to identify suspicious activity patterns, including unusual login locations, rapid account switching, or automated access attempts. These cookies are essential for platform security and cannot be disabled.
You can manage non-essential cookies through your browser settings. Blocking essential or fraud-detection cookies may affect platform functionality, including your ability to log in or complete transactions. te99 does not use cookies to serve third-party advertising.
7. Data Retention
te99 retains personal data for as long as your account is active and for a period thereafter as required to meet legal obligations, resolve disputes, and enforce agreements. The standard retention periods applied by te99 are as follows: account and identity data is retained for the duration of the account relationship plus a minimum of 5 years after account closure; transaction and financial records are retained for a minimum of 5 years from the date of the transaction; communications and support records are retained for 3 years from the date of the interaction; technical and log data is retained for up to 12 months.
When data is no longer required, te99 securely deletes or anonymises it using industry-standard data destruction methods. Anonymised data that cannot be linked back to an individual may be retained indefinitely for statistical and analytical purposes.
8. Data Security
te99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. While no system can guarantee absolute security, te99 applies the following controls as a baseline.
Encryption in Transit and at Rest
All data transmitted between your device and te99 servers is protected by TLS/SSL encryption. Sensitive data stored on te99 servers, including KYC documents and financial records, is encrypted at rest using AES-256 or equivalent industry-standard encryption.
Access Controls
Access to personal data within te99 is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
Incident Response
te99 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, te99 will notify affected users without undue delay and take immediate steps to contain and remediate the incident.
9. Your Rights
As a te99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact te99 support via live chat or the email address provided in Section 13 of this Policy.
- Right of access: You may request a copy of the personal data te99 holds about you. Requests will be fulfilled within 30 days. The first copy is provided free of charge; additional copies may be subject to a reasonable administrative fee.
- Right of rectification: You may request correction of inaccurate or incomplete personal data. Account details such as your registered name and mobile number can be updated via live chat after identity verification.
- Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to te99's legal obligations to retain certain data (e.g. transaction records required under anti-money-laundering regulations).
- Right to restrict processing: You may request that te99 restricts processing of your personal data in certain circumstances, for example while the accuracy of the data is being disputed or while an objection to processing is being considered.
- Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time by contacting te99 support or using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Submit your request via live chat on te99.bet or by emailing [email protected]. Please include your registered mobile number and a brief description of your request. te99 will verify your identity before processing any data rights request and will respond within 30 days.
10. Children's Privacy
te99 is strictly for adults aged 21 and above. te99 does not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is applied at registration and throughout the account lifecycle.
If te99 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the account will be closed, and any net deposits will be returned to the originating payment method. If you believe a minor has registered on te99, please notify us immediately via live chat or the contact email in Section 13.
11. Third-Party Links
te99.bet may contain references to third-party payment providers such as bKash and Nagad. te99 is not responsible for the privacy practices or content of those third-party services. When you interact with a third-party payment interface, their own privacy policy governs how your data is handled by them. te99 encourages you to review the privacy policy of any third-party service you interact with.
12. Changes to This Policy
te99 reserves the right to update or replace this Privacy Policy at any time. Where changes are material, te99 will notify registered players by posting the updated Policy on te99.bet with a revised Last Updated date, and where practicable by notifying players through their registered contact details.
Your continued use of te99 after the effective date of any updated Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using the platform and, if you wish, close your account in accordance with the procedure described in the Terms and Conditions.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data-related concern, please contact te99's support team. Support is available 24 hours a day, 7 days a week via live chat on te99.bet. The support team responds in both English and Bengali.
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